Refund policy

Returns & Refunds — Milupe Health & Beauty (Milupe Beauty)

Last updated: December 17, 2025

At Milupe, we want you to love your skincare. If something is wrong with your order, we’ll make it right.

Scope & key points

  • Because our products are personal-care items, we can only accept returns or issue refunds where the product is defective, damaged in transit, or incorrect.
  • We do not accept returns for change of mind. Because our serums do not have a tamper-evident seal, we cannot verify whether a product has been opened or used after delivery. For hygiene and safety reasons, products cannot be returned once delivered, except where the product arrives damaged, faulty or incorrect.
  • Please note: A full ingredient list is clearly dislayed for each product for your health and safety before you make your purchase.
  • Please report any defect, damage or incorrect item within 7 days of receiving your order.
  • We currently ship to customers in the UAE only. If you purchased outside the UAE, please contact us and we’ll advise.

How to request a return

  1. Email our Returns team at milupe@milupebeauty.com (or use the Contact Us form on our website) with:
    • Your order number
    • The product name(s) and SKU(s)
    • A short description of the problem
    • Clear photos showing the damage, defect, or incorrect item (close-ups help us decide quickly)
  2. Our team will review your request and respond within 48 hours with next steps.

If your return is accepted

  • If we cannot verify the fault from photos, we may ask you to send the item back for inspection. We will cover shipping in this case if the item is confirmed faulty or damaged.
  • We will arrange collection of the faulty item(s) or provide a prepaid return label
  • After we receive and inspect the returned product, we will process your refund to the original payment method. Please allow up to 14 business days for the refund to appear on your statement after we complete inspection.

 

If your return is not accepted

  • We will explain the reason (for example: the product appears used or shows damage consistent with misuse). If you still wish to return the item, return shipping will be at your cost and any refund will be subject to our inspection and deductions where appropriate.

Damaged in transit

  • If your order arrives damaged, please report it within 7 days with photos of the external packaging and the product(s). We’ll arrange collection/replacement/refund as appropriate.

Exchanges

  • For defective, damaged in transit or incorrect orders, we can offer an exchange for the same product or a replacement if stock allows. Follow the same return request process above.

Processing times

  • Return approval: typically within 48 hours of receiving your claim.
  • Collection or return label: arranged within 3 business days of approval.
  • Refund after inspection: up to 14 business days.

Questions

If you’re unsure whether your product qualifies, email milupe@milupebeauty.com — we’re happy to help.

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Your Rights Under UAE Law 

The UAE Federal Decree Law No. 5 of 2023 protects consumer rights by ensuring access to standard quality goods and providing mechanisms for dispute resolution. 

  • Right to Refund: Retailers are prohibited from displaying "No Refunds" signs as the right to a refund for faulty goods is protected by law.
  • Transparency: E-commerce businesses must disclose their return and shipping policies online before a consumer completes a purchase.
  • Dispute Resolution: If a retailer refuses to refund a legitimately faulty product, consumers can file a complaint through official channels such as the Dubai Consumer App or the Ministry of Economy.