Shipping policy

Shipping Policy — Milupe Health & Beauty FZCO

Last updated: 17 December 2025

This Shipping Policy applies to orders placed on the Milupe Beauty website, operated by Milupe Health & Beauty FZCO (“Milupe”, “we”, “us”, or “our”).


1. Shipping Locations

  • We currently deliver to customers within the United Arab Emirates (UAE) only.
  • We do not ship internationally at this time.
  • Shipping to additional markets, including Saudi Arabia (KSA), Qatar, Bahrain, and Kuwait, may be introduced in the future. This policy will be updated accordingly.

2. Shipping Fees

  • We offer FREE next day standard shipping on all orders delivered within the UAE (order must be placed before daily cut-off time of 15:00).
  • No minimum purchase value is required for free (UAE) next day shipping unless otherwise stated on the website.
  • We offer FREE same day (UAE) shipping when purchasing any 2 or more serums. (order must be placed before daily cut-off time of 12:00 noon)
  • We charge 10 AED for same day (UAE) shipping on orders under 2 items.
  • We can exceptionally deliver to other GCC countries at a standard rate of 50 AED per order.

3. Order Processing

  • Orders are processed on business days (Monday to Friday), excluding UAE public holidays.
  • Orders placed after the below indicated daily cut-off time may be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation notification with delivery details.
  • Daily cut-off times: same day delivery - 12:00 noon, Next day delivery - 15:00.

4. Delivery Timeframes

  • Standard delivery within the UAE typically takes 1–2 business days, depending on your location.
  • Delivery timeframes are estimates only and are not guaranteed.
  • Delays may occur due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

5. Delivery Partners

  • Orders are delivered using third-party courier services.
  • While we work with reliable delivery partners, Milupe is not responsible for delays caused by courier service providers but will assist in resolving delivery issues where possible.

6. Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate and complete delivery information at checkout.
  • Milupe is not responsible for failed deliveries caused by incorrect or incomplete address details.
  • Additional delivery or re-dispatch charges may apply in such cases.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 14 days of delivery and include clear photos of the packaging and product.
  • If your order is lost in transit, please contact our customer support team via our contact page so that we can investigate with the courier.

8. Undelivered or Returned Shipments

  • If an order is returned to us due to unsuccessful delivery attempts or refusal of delivery, we may contact you to arrange re-delivery.
  • Additional shipping charges may apply for re-dispatch.

9. Contact Us

 

If you have any questions about shipping or delivery, please contact us at:

milupe@milupebeauty.com